Assistant Manager

Job Summary

We are looking for an experienced ManageEngine Implementation Specialist with 3–5 years of experience in implementing, configuring, and managing ManageEngine solutions. The candidate will be responsible for understanding business and IT requirements, deploying suitable ManageEngine products, configuring workflows, managing integrations, and providing technical support to clients.

Key Responsibilities

• Implement, configure, and deploy ManageEngine solutions based on client requirements.
• Gather business and technical requirements and prepare implementation plans.
• Configure IT Service Management (ITSM), asset management, endpoint management, monitoring, and other relevant modules.
• Set up service desk workflows, SLAs, incident management, problem management, and change management.
• Configure user roles, access permissions, notifications, automation, and reports.
• Integrate ManageEngine solutions with Active Directory, Microsoft 365, email systems, and other third-party applications, wherever required.
• Perform data migration, system testing, troubleshooting, and deployment.
• Provide technical support, resolve implementation issues, and maintain system performance.
• Prepare technical documentation, user guides, and implementation reports.
• Conduct client training and coordinate with internal teams to ensure successful project delivery.

Required Skills & Qualifications

• 3–5 years of hands-on experience with ManageEngine product implementation and administration.
• Strong understanding of ITSM processes, IT infrastructure, and service desk operations.
• Experience with product configuration, workflow automation, reporting, and integrations.
• Knowledge of Active Directory, Windows Server, networking, databases, and APIs.
• Ability to troubleshoot technical issues and manage client requirements independently.
• Good communication, documentation, and client-handling skills.
• Relevant ManageEngine certifications will be an advantage.

Preferred ManageEngine Product Experience

Experience with one or more of the following products:

• ServiceDesk Plus: ITSM, service requests, incidents, changes, and assets.
• Endpoint Central: Endpoint management, patch management, software deployment, and device security.
• ADManager Plus: Active Directory administration and automation.
• OpManager: Network monitoring and performance management.
• Applications Manager: Application and server monitoring.
• ADAudit Plus: Active Directory auditing and compliance.

Key Expectations

• Independently handle ManageEngine implementation projects.
• Understand client requirements and recommend suitable solutions.
• Ensure timely implementation, testing, documentation, and handover.
• Provide post-implementation support and maintain client satisfaction.

Note: Candidates should have practical implementation experience with ManageEngine products rather than experience limited to end-user support or basic administration.